Terms and conditions

For updated information regarding shipping and payment methods, visit the page https://www.home-wellness.gr/en/e-shop-en-gb/shipping-amp-payment-methods

Home Wellness belongs to Home Biology, which is a Private Capital Company (HOME BIOLOGY I K E, TRADE - PROVISION OF SERVICES, VAT No.: 802253340, DOY KIFISSIAS, GER: 173038201000, AIGINITOU 6, KIFISSIA, ZIP: 14562, TEL. 2108081912).

Using services or ordering products from Home Wellness (online or offline) implies acceptance of the terms of use listed below.

The visitor/user of the pages and services of our Website must carefully read the following terms of use and conditions of service provision, before visiting or using our pages and services and in case of disagreement, must not use them. Otherwise, it is presumed that he accepts them and grants his consent. The following terms of use apply to all content and to everything generally included on the pages of our Website.

The Home Wellness online store provides its services to you, the visitors or customers, only with your acceptance of the following Terms of Use. By visiting or making purchases through Home-Wellness.gr, you automatically accept these terms. Please read them carefully.

The terms of use may change at any time without notice. However, Home Wellness is committed to applying the terms that were listed on the Website at the time of your order. The terms posted on the site also apply to sales made by telephone and are deemed to have been read and accepted by the customer. The terms of the data protection policy have been updated to be compatible with the new General Data Protection Regulation (GDPR) that comes into effect on 25/5/2018.

Intellectual and industrial property rights

The entire content of our Website, including, but not limited to, texts, news, graphics, photographs, diagrams, illustrations, services provided and generally any type of files, is the subject of intellectual property and is governed by national (Law 2121/1993) and international provisions on Intellectual Property, with the exception of explicitly recognized third party rights. Therefore, the reproduction, republication, copying, storage, sale, transmission, distribution, publication, execution, "downloading", translation, modification in any way, in part or in summary, of the contents of the website is expressly prohibited without the express prior written consent of the Rightholder. The exercise of activities in violation of the above provisions entails the civil penalties of article 65 of Law 2121/1993. Almost all infringements of intellectual property and absolute related rights are punishable acts, as follows from article 66 of Law 2121/1993. Criminal sanctions include imprisonment from 1-10 years and a fine from 2,900 to 59,000 euros.

Exceptionally, the individual storage and copying of parts of the content on a simple personal computer for strictly personal use is permitted, without the intention of commercial or other exploitation and always under the condition of indicating its source of origin, without this in any way implying the granting of intellectual property rights.

Registered trademarks and service marks of Home Wellness.gr constitute industrial property and are protected by the relevant provisions of Greek law (Trademark Law 2239/1994, Law 703/1977 on Unfair Competition), European law and international conventions and treaties.

Anything else included in the electronic pages of our Website and constituting registered trademarks and intellectual property products of third parties falls within their own sphere of responsibility and has nothing to do with our Website.

Visitor / user obligations

The visitor/user of our Website must, on the one hand, comply with the rules and provisions of Greek, European and International Law and the relevant legislation governing telecommunications, and on the other hand, refrain from any illegal and abusive use of the content and services of our Website. He must also behave decently, politely and discreetly during his visit and use of our Website, while the adoption of unfair competition practices or others that are contrary to NETIQUETTE (Internet User Code of Conduct) is expressly prohibited. Any damage caused to our Website or the Network in general resulting from the improper or unfair use of the relevant services by the user/visitor falls within the sphere of his exclusive responsibility.

Limitation of liability

Given the nature and volume of the Internet, under any circumstances, including in the case of negligence, Home Wellness is not liable for any form of damage suffered by the visitor/user of the pages, services, options and contents of Home-Wellness.gr which he proceeds to on his own initiative. The contents of Home-Wellness.gr are provided "as is", without any warranty expressed or implied in any way. To the maximum extent and in accordance with the law, Home Wellness denies all warranties expressed or implied, including, but not limited to, those that imply merchantability and fitness for a particular purpose. Part of the content of the website may have been produced or assisted by artificial intelligence systems. Although every effort is made to provide valid and up-to-date information, no guarantee is given as to its accuracy, completeness or reliability. The user accepts that the use of the content is at his own risk and the owner of the website is not responsible for any errors or omissions. Home Wellness does not guarantee that the pages, services, options and contents will be provided without interruption, without errors and that errors will be corrected. Also, Home Wellness does not guarantee that the same or any other related site or the servers through which they are made available to users/members, do not contain "viruses" or other harmful components. Home Wellness does not guarantee in any way the correctness, completeness or availability of the contents, pages, services, options or their results. The cost of any corrections or services is borne by the visitor/user and in no case by Home Wellness.

Information Accuracy

The information included on the service website constitutes an offer to the visitor/user and may in no case be construed as advice or encouragement for specific or non-specific actions. At Home Wellness, we make every effort to ensure the accuracy of the information, photographs and data that we include on the website and that originate from us, without however guaranteeing or being responsible for its integrity, completeness, adequacy and general suitability and the absence of any errors. We assume no responsibility for information, photographs and data that have been incorporated into the website and originate from third parties. We are not liable, even in the event of negligence, if any of the information included on the service website contains errors or proves to be inaccurate.

Home Wellness bears absolutely no responsibility for the availability, content, privacy policy, products or services offered by third-party websites, to which it refers through links or advertising listings, nor does it guarantee to visitors and users the good performance in the provision of services and/or sale of products, the accuracy of any information, the quality of any services and/or products offered and/or in general the legal, bona fide or ethical behavior of the third-party websites to which it refers. Therefore, for any problem that arises during their visit/use, the user must contact the respective websites directly, which bear full responsibility for the provision of their services. Home Wellness should under no circumstances be considered to endorse or accept the content or services of the websites to which it refers or to be linked to them in any other way. The proposed exposure limits mentioned have not been adopted by Greek legislation and lack legal force, however they are mentioned for informational purposes.

Links to other sites

Our Website is not responsible for the content and services of other websites to which it refers through "links", hyperlinks or advertising banners, nor does it guarantee their availability. Any problems that may arise during the visit/use of the websites to which we refer are solely within the sphere of responsibility of the respective websites, to which you must refer. The reference to other websites is made for the convenience of our users and in no case creates any form of commitment for anyone.

Cookies

On our website we use "cookies", a technology that stores data on your computer using the functionality of your internet browser. Cookies do not in any way cause damage to users' computers or the files stored on them.

The information stored in cookies is used for identification purposes. This allows us to operate our website efficiently, the service we offer and to monitor the behavior of website visitors.

The Home Wellness website uses cookies to provide users with information and to process the services provided through the website. Third-party vendors, including Google, may display Company advertisements on websites on the Internet. Third-party vendors, including Google, may use cookies to update, optimize and display advertisements based on the user's previous visit to the Home Wellness website. Home Wellness may also use cookies from a previous visit to its website for remarketing.

Users can opt out of such use of cookies by Google by clicking here: https://www.google.com/ads/preferences/

You can set your browser to notify you each time before a cookie is received and to decide whether to accept or reject it. In this case, please note that you may not be able to use all the features of the website and not all of its pages may function smoothly.

Skroutz Service Usage Data

Our company, in order to be able to evaluate and constantly improve the quality of the services it provides to the consumer, uses the Skroutz Analytics service, which operates with cookies. Through this service, if you have previously given your consent through Skroutz.gr, usage statistics are securely communicated by us to Skroutz. The data received by our company through this service is covered by the privacy policy as well as the cookie policy of Skroutz.gr, at the end of which you can also revoke any consent you may have.

Starting – Stopping Services

At Home Wellness we make every effort to ensure that the service and its website operate uninterrupted. In any case, we reserve the right to modify or even temporarily or permanently discontinue part or all of the services with or without notice to visitors/users.

Registration in the Home Wellness newsletter

Using the registration form at the bottom of our website, you can subscribe to our newsletter to receive interesting news and offers by e-mail. Every customer who has made a purchase from our online store is automatically subscribed to the Home Wellness e-mail mailing list. Every registered user can stop receiving e-mails from Home Wellness, simply by clicking on the relevant link included in every e-mail we send. Your personal information is not provided to third parties (for sending advertising material, etc.).

Data protection policy terms

With the following data protection notices we inform you about the manner and scope of the processing of personal data by Home Wellness.

Personal data is information that is classified or can be classified directly or indirectly about you.

The legislative basis for data protection is, in particular, the General Data Protection Regulation (GDPR).

1. Login to our website

When you access the Home Wellness website, various information is exchanged between your terminal and our server. In this case, personal data may also be processed. The information collected in this way will be used, among other things, to optimize our website or for advertising in your terminal's browser.

When entering our website, the IP address of the device with internet access that submitted the request, the date and time of access, the name and URL of the requested file, the website/application from which access was made (referrer-URL), the browser used as well as the operating system of your computer with internet access as well as the name of the access provider are automatically sent by the terminal browser you use and without any action on your part to our website and are temporarily stored in a log file for the following purposes: guaranteeing correct connection creation, guaranteeing comfortable use of our website/application, evaluating the security and stability of the system.

The legal basis for the processing of the IP address is Article 6, paragraph 1, letter f) of the General Data Protection Regulation (hereinafter: GDPR). Our legitimate interest arises from the above-mentioned purposes of data processing.

We generally exclude the transfer of this data to third parties.

2. Data processing for advertising purposes

With your consent, we analyze your usage behavior within our online presence as well as in the newsletters we send you. The evaluation of your usage behavior includes in particular which areas of the website you visit and which links you use there. With this information, we create personalized usage profiles that are classified by person and/or email address, so that the Home Wellness advertising offer in the form of newsletters, advertising messages on the website and printed advertising can be better tailored to your personal interests and to improve our online offers.

The legal basis for the aforementioned processing is Article 6(1)(f) GDPR or, in the event of consent, Article 6(1)(a) GDPR. The processing of data of existing customers for our own advertising purposes or for the advertising purposes of third parties must be regarded as a legitimate interest.

You may object to the processing of your data for the aforementioned purposes at any time and free of charge, separately for each communication channel and with effect for the future. An e-mail or letter to the contact details given in point 14 is sufficient.

We generally exclude the transfer of this data to third parties. If you withdraw your consent to individual advertising media or object to certain advertising media, your data will be deleted from the respective email distributors.

If you object, the contact address in question will be blocked from further processing of advertising data. We would like to point out that in exceptional cases, the sending of advertising material may temporarily continue after receipt of the objection. This technically depends on the time required to implement the advertising messages and does not mean that we will not implement your objection. Thank you for your understanding.

3. Contact form/email communication/phone calls/customer surveys

The personal data you provide to us when filling out a contact form, by phone or email, will of course be treated confidentially by us. We will use your data exclusively for the specific purpose of processing your request. The legal basis for data processing is Article 6(1)(f) GDPR. Both our and your parallel (legitimate) interest in such data processing arises from the aim of providing you with an answer and, if necessary, solving any existing problems and in this way maintaining and enhancing your satisfaction as a customer or user of our website.

If you participate in our customer surveys, this is done on a purely voluntary basis. During this anonymous survey, no information is stored that allows conclusions to be drawn about the survey participant. Only the date and time of your participation is stored. Any personal information that you provide when answering our survey is considered to have been provided voluntarily and is stored in accordance with the GDPR. In the event of a declaration of consent in the context of a customer survey, the legal basis for data processing based on consent is Article 6(1)(a) GDPR. If you have provided consent in the context of a customer survey, this consent can be revoked at any time with effect for the future.

The transfer of data to third parties is generally excluded. As an exception, the data is processed by processors on our behalf. These are carefully selected each time, checked by us and contractually bound in accordance with Article 28 GDPR.

In addition, we may be required to forward excerpts of your request to our contractors (e.g. suppliers, for product-related requests) for the purpose of processing your request. If the transfer of your personal data is required in an individual case, we will inform you in order to obtain your consent.

4. Sending a newsletter

On our website we offer you the opportunity to subscribe to the newsletter. If you consent to receiving our newsletter, we will use your email address and possibly your name to send you (if possible, separate) information about products, promotions, competitions and news as well as customer satisfaction surveys. We store and process this data for the purpose of sending the newsletter.

The contents of the newsletter include promotional activities (offers, discount offers, competitions, etc.) as well as Home Wellness products and services.

With your consent, we analyze your usage behavior on the websites linked to www.Home-Wellness.gr, in our mobile applications and in our newsletters. The evaluation of usage behavior includes in particular the areas of the respective website, Facebook page or newsletter in which you stayed and the links you activated. With this information, we create usage profiles classified by person and/or email address, in order for the advertising offer, in particular in the form of newsletters, advertising messages on the website and printed advertising, to be better adapted to your personal interests and to improve our online offers.

The legal basis for data processing in the context of sending the newsletter is consent in accordance with Article 6(1)(a) GDPR.

To ensure that you do not make an error when entering your email address, we have implemented a double-opt-in process: After you enter your email address in the required field, we send you a confirmation link. Only if you click on this confirmation link will your email address be sent to our distributors.

You can revoke your consent to receive the newsletter, participate in customer satisfaction surveys and create personalized user profiles at any time with effect for the future, e.g. if you unsubscribe from the newsletter via our website. The link to the unsubscribe page is at the beginning of each newsletter. By unsubscribing from our newsletter, your consent to create a personalized user profile and to receive the personalized newsletter is also revoked. In this case, your usage data will be deleted.

As a rule, further transmission to third parties is excluded.

5. Competitions

You have the opportunity to participate in competitions via our website, our newsletter or the Home Wellness Facebook page. Unless otherwise provided in the specific data protection principles of the respective competition or unless you have given us additional express consent, the personal data you provide to us as part of your participation in a competition will be used exclusively for the purpose of processing the competition (e.g. announcement of winners, notification of winners, sending the prize). The legal basis for data processing is, in principle, Article 6(1)(b) GDPR. If you have given your consent in the context of a competition, Article 6(1)(a) GDPR is the legal basis for data processing based on consent. If you have given consent in the context of a competition, you have the option of withdrawing this consent at any time with effect for the future. More detailed regulations for these cases can be found in the specific data protection principles of each competition.

Transfer to third parties only takes place if this is required for the processing of the competition (e.g. sending the prize via a cooperating company). Further transfer to third parties is generally excluded.

6. Online presence and website optimization

Cookies – General instructions

On our websites we use so-called cookies based on Article 6(1)(f) GDPR. Our interest in optimizing our website must be considered legitimate, within the meaning of the aforementioned provision. Cookies are small files that are stored on your terminal device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause damage to your terminal device, do not contain viruses, Trojan horses or other harmful programs. The cookie collects information that arises each time in relation to the specific terminal device used. This does not mean that we have direct knowledge of your identity because of them. The use of cookies aims, on the one hand, to offer you a more comfortable use. For this reason, we use so-called session cookies to recognize that you have already visited individual pages of the website. These are automatically deleted as soon as you leave our website. In addition, we use temporary cookies for ease of use, which are stored for a specified period of time on your terminal device. If you visit our page again to use our services, we automatically recognize that you have already visited us, which entries/settings you have made, so that you do not have to perform the same actions again.

On the other hand, we use cookies to statistically analyze the use of our website in order to optimize our offer and display information that is specifically tailored to you. These cookies allow us to automatically recognize on a subsequent visit to our website that you have visited us again. These cookies are automatically deleted after a predetermined period of time. Most browsers automatically accept cookies. However, you can configure your browser so that cookies are not stored on your computer or that a prompt is constantly displayed before a new cookie is stored. However, completely disabling cookies may result in the inability to use some functions of our website.

Google Analytics

For the purpose of tailoring and continuously optimizing our websites, we use Google Analytics, a web analysis service of Google Inc. ("Google") in accordance with Article 6 (1) (f) GDPR. Our legitimate interest arises from the purposes stated. In this context, "pseudonymized" usage profiles are created and cookies are used. The cookie records the following information about the use of this website: browser type/version, operating system used, referrer URL (the previous page you visited), hostname of the accessing computer (IP address), time of the intervening server request.

The information is used to evaluate the use of our websites, to compile reports on website activities and to provide additional services related to website and internet usage for the purposes of market research and to tailor these websites to your needs. IP addresses are anonymized so that they cannot be assigned to you (so-called IP masking).

You can prevent the installation of cookies by making a corresponding setting in your browser software. However, we would like to point out that in this case you may not be able to use all the functions of this website. You can also prevent the analysis of the data generated by the cookie and relating to your use of this website (including your IP address) and the processing of this data by Google by downloading and installing this browser extension. Instead of the browser extension, you can also, especially in mobile browsers, prevent the analysis by Google Analytics by clicking on this link. An opt-out cookie is created that prevents the future analysis of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is only stored on your device. If you delete cookies from this browser, you must save the opt-out cookie again. More information about data protection in relation to Google Analytics can be found on the Google Analytics website.

The information generated by the cookie is transmitted to a Google server in the USA and stored there. Under no circumstances will your IP address be merged with other data from Google. This information may also be transmitted to third parties if this is required by law or if third parties process this data on their behalf.

Website targeting and website optimization

Our website uses cookies to analyse and evaluate information in order to optimise our websites and the advertising displayed on them. This ensures, in particular, that only advertising that is tailored to your actual or presumed interests based on your previous usage behaviour will be displayed on your terminal device. The information processed for these purposes includes, for example, information about the products in which you have shown interest. The legal basis for this data processing is Article 6(1)(f) GDPR. It is therefore in both our and your interests to optimise our websites in order to provide you with a better shopping experience and to avoid advertising that is not of interest to you. The analysis and evaluation is carried out exclusively under a pseudonym and does not allow us to identify you. In particular, the information is not merged with your personal data.

The recipients of the data are the above-mentioned service providers, who process your data on a contractual basis only for a specific purpose and in accordance with our instructions.

Re-targeting

We also use retargeting technologies from various providers. This allows us to design our online offering in an interesting way for you. For this purpose, a cookie is created, with which data of interest is collected using a pseudonym. In this case, information about your browsing behavior is collected for marketing purposes in anonymous form and stored in cookie data files on your computer and analyzed using an algorithm. It is then possible to display targeted product recommendations and personalized advertising banners with our products that are of interest to you on the websites of our partners.

Under no circumstances can this data be used to identify the visitor to the website. No processing of directly personal data takes place, and usage profiles are not merged with personal data. This data processing is carried out on the basis of Article 6(1)(f) GDPR. With the targeting measures we use, we want to ensure that only advertising that is tailored to your actual or presumed interests will appear on your terminal devices. It is in our interest as well as yours not to burden you with irrelevant advertising displays.

If, however, you do not wish to be shown a personalized advertising banner of the Home Wellness online store, you can object to this data collection and storage for the future, as follows:

By selecting the symbol displayed on each advertising banner (e.g. "i") you will be redirected to the respective provider's website. There the systematics of the retargeting technology are explained again and the option to unsubscribe ("Opt-out") is provided. If you unsubscribe from a provider, a so-called "opt-out" cookie is stored on your computer, which prevents the display of the respective provider's advertising banner in the future. Please note that this unsubscription can only be carried out from your computer and the respective "opt-out" cookies may not be deleted from your computer.

Alternatively you can use the objection options presented below.

We use re-targeting technologies from various providers on our website, which process the above-mentioned data in the context of re-targeting. Further information about the cookies used by these providers can be found in the Cookie Terms.

Possibility to object/opt-out

You can prevent targeting technologies by setting the appropriate cookie settings in your browser (see also point 7.1). At the same time, you have the option to prevent the activation of opt-out cookies that have been set.

7. Recipients outside the EU With the exception of the processing described in point 6, we do not provide your data to recipients based outside the European Union or the European Economic Area. The processing referred to in point 6 results in data being transferred to the servers of our authorized providers of tracking and targeting technologies.

8. Your rights as a data subject

In addition to the right to withdraw the consents you have granted us, you also have the following rights, provided that the respective legal conditions exist:

-right of access to your personal data that we store in accordance with Article 15 GDPR,

-right to correct incorrect or incomplete data in accordance with Article 16 GDPR,

-right to delete your data that we have stored in accordance with Article 17 GDPR,

-right to restrict the processing of your data in accordance with Article 18 GDPR,

-right to data portability in accordance with Article 20 GDPR,

-right to object in accordance with article 21 GDPR.

Right of access according to Article 15 GDPR

You have the right to be informed upon request and free of charge, in accordance with Article 15(1) GDPR, about the personal data we have stored about you. This includes in particular:

-the purposes of the processing of personal data,

-the relevant categories of personal data that we process,

- the recipients or categories of recipients to whom the personal data concerning you are disclosed or are to be disclosed,

-if possible, the period for which the personal data will be stored or, where this is not possible, the criteria determining that period,

-the existence of the right to submit a request to the controller for rectification or erasure of personal data or restriction of the processing of personal data concerning the data subject or the right to object to such processing,

-the right to submit a complaint to a supervisory authority,

-where the personal data are not collected from the data subject, any available information regarding their origin,

-the existence of automated decision-making, including profiling, as provided for in Article 22(1) and (4) GDPR and, at least in such cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.

When personal data are transferred to a third country or to an international organisation, the data subject has the right to be informed of the appropriate safeguards in accordance with Article 46 GDPR regarding the transfer.

Right to rectification according to Article 16 GDPR

You have the right to require us to rectify inaccurate personal data concerning you without undue delay. Taking into account the purposes of the processing, you have the right to require the completion of incomplete personal data, including by means of a supplementary statement.

Right to erasure according to Article 17 GDPR

You have the right to request from us the erasure of personal data without undue delay if one of the following reasons applies: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed, you withdraw your consent on which the processing is based pursuant to Article 6(1)(a) or Article 9(2)(a) GDPR and there is no other legal basis for the processing, you object to the processing pursuant to Article 21(1) or (2) GDPR and there are no compelling legitimate grounds for the processing pursuant to Article 21(2) GDPR,

-the personal data were processed unlawfully,

-personal data must be deleted in order to comply with a legal obligation,

-the personal data have been collected in connection with the provision of information society services referred to in Article 8(1) GDPR.

When we have made personal data public and are obliged to erase it, taking into account available technology and the cost of implementation, we will take reasonable steps to inform third parties processing your personal data that you require and have requested from them the erasure of any links to that data or copies or reproductions of that personal data.

Right to restriction of processing pursuant to Article 18 GDPR

You have the right to request from us the restriction of processing, when one of the following conditions applies:

-you dispute the accuracy of the personal data, -the processing is unlawful and you request the restriction of the use of the personal data instead of deletion,

-the controller no longer needs the personal data for the purposes of the processing, but the data subject requires them for the establishment, exercise or defence of legal claims,

-or you object to the processing pursuant to Article 21(1) GDPR, pending verification of whether the legitimate grounds of the controller override those of the data subject.

Right to data portability according to Article 20 GDPR

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format, as well as the right to transmit those data to another controller without objection from us, where:

-the processing is based on consent pursuant to Article 6(1)(a) or Article 9(2)(a) or on a contract pursuant to Article 6(1)(b) GDPR and

-the processing is carried out by automated means.

When exercising the right to data portability, you have the right to request that your personal data be transmitted directly from us to another controller, where this is technically feasible.

Right to object according to Article 21 GDPR

Under the conditions of Article 21(1) GDPR, you may object to data processing for other reasons arising from the particularity of the situation.

The above general right to object applies to all data processing purposes described in these data protection terms, which are processed pursuant to Article 6(1)(f) GDPR. In contrast to the specific right to object concerning data processing for advertising purposes, we are obliged under the GDPR to implement this general right to object only if you provide us with overriding reasons, e.g. a potential risk to life or health.

In addition, you can contact the competent supervisory authority for Home Wellness or the data protection officer of Home Wellness.

9. Communication managers

Contact persons for questions or regarding the exercise of your data protection rights

For questions regarding the websites or the exercise of your rights when processing your data (data protection rights), you can contact the customer service: https://www.Home-wellness.gr/contact

Contact person for questions about data protection

If you have any further questions regarding the processing of your data, you can contact the data protection officer of the controller.

Right to complain to the data protection supervisory authority

You also have the right to lodge a complaint with the competent data protection supervisory authority at any time. You can contact the data protection supervisory authority, in particular in the Member State in which you have your habitual residence or place of work or the place of the alleged infringement or to the authority of the State in which the controller is established.

Name and contact details of the controller as well as contact details of the operational data protection officer

These data protection terms apply to data processing by Home Wellness, Kagelidis Michalis ("Data Controller") and to the website www.Home-Wellness.gr. You can contact the operational data protection officer of Home Wellness at This email address is being protected from spambots. You need JavaScript enabled to view it..

Services - Products

Home Wellness is committed to the quality and good execution of the services provided by it and must inform its prospective customers about a) the essential characteristics of the services it offers, b) the price, c) the value added tax if not included in the price and d) the method of providing the service. Home Wellness is not responsible for the quality of goods and services provided by third parties and advertised through Home Wellness. Home Wellness is not liable for a refund, repetition of the services provided, or any other type of compensation in cases where the services provided cannot be completed due to the customer's fault.

Home Wellness supplies electromagnetic shielding materials/electromagnetic field meters and provides engineering advice/services for their proper installation/use and does not undertake the execution of shielding work. The collaborating workshops that carry out shielding/insulation/electrical work, etc. are responsible for issuing the corresponding invoices for the performance of work or the sale of materials, in which, to avoid incorrect pricing, it is recommended to indicate the relevant offer of Home Wellness.

Home Wellness IS NOT A SUBSTITUTE FOR PROFESSIONAL CARE OR THE PROVISION OF HEALTH ADVICE. The information provided on this website and your use of any product or service from our website does NOT create a doctor-patient relationship between you and any of the doctors or healthcare professionals associated with our website. The information and statements regarding the devices discussed herein are not intended to diagnose, treat, or cure any disease. Nothing offered by us is intended to diagnose, cure, or prevent any medical, emotional, or physical illness. All material is provided for informational purposes only and is not to be construed as personal medical advice. No action should be taken solely based on the content of this information. Instead, readers should consult appropriate healthcare professionals on any matter relating to their health and well-being. These products are not intended for symptom management or treatment and are not a substitute for any type of therapy or treatment of symptoms or conditions.

Force Majeure

Home Wellness is bound by the above terms and must ship orders at the agreed time or as close as possible to the agreed time and provide all necessary instructions and information for proper use in a timely manner. Home Wellness is not responsible for any failure to fulfill the service or any default in its fulfillment due to force majeure.

Product prices

The prices listed on the Website are in euros and include 24% VAT.

Home Wellness reserves the right to modify the prices applied to the products on its Site at any time, but is committed to applying the prices listed on the Site at the time of your order.

Product delivery within Greece

All our products are delivered free of charge within Greece.

For orders outside Greece, there will be an extra charge for which you will be informed by e-mail within 24 hours after completing your order. The charge will be based on the Courier company we work with (DHL/UPS/ACS/General Post).

In case 2 delivery attempts are made and the recipient is absent, the receipt must be made by the recipient from the courier store to which the order is forwarded. In case 4 business days have passed since the 2nd delivery attempt, the order is returned to the sender. In this case, the recipient will be charged a shipping fee to receive his order (be careful to collect it on time, especially for packages sent from abroad).

Availability and delivery time

Availability and delivery time are listed at the top of each product's webpage.

Delivery times are indicative and may be subject to change.

We process your order within the framework of our available stocks.

In case of non-receipt of the package within the stated deadlines, an investigation is carried out with the carrier and lasts up to 15 days. During this period, no compensation or re-shipment can take place. Home Wellness cannot be held responsible for the consequences due to delayed delivery or loss of your package by the carrier.

Home Wellness reserves the right to cancel an order and refund the customer the amount paid (e.g. for reasons of product shortage / cancellation / price increase, etc.).

Making purchases

Products can be ordered online or by phone.

If you proceed with the online order, after completing your purchases, go to the "your shopping bag" page and check the box marked "COMPLETE ORDER". Then select one of the payment methods and fill in your details.

Payment methods

For the available payment methods, read our article in detail here.

https://www.home-wellness.gr/e-shop/tropoi-apostolis-pliromis

Proof of purchase

The legal receipt or purchase invoice is issued by Home Wellness and is sent with products or sent separately electronically (in case of shipment directly from the supplier's warehouses).

Product information

The photos depicting the products are indicative and cannot in any way be binding on HomeWellness. Furthermore, with regard to the technical characteristics and descriptions of the products coming from our partners or suppliers, Home Wellness is exempt from any liability regarding the validity of their content.

Product Safety

The customer is responsible for the safe handling and installation of the products and compliance with the safety instructions, which are listed on our website and/or shipped with the products.

Home Wellness bears no responsibility for damages resulting from the incorrect use of its products. To date, it has not recorded any relevant accidents. However, in the event of an accident due to the use of the materials, the customer will not hold Home Wellness responsible.

Product Warranties

Information about the warranty period can be found on the product pages.

The warranty does not apply to the repair of damage resulting from external causes (e.g. accident, impact, lightning, electrical surges...), use or installation that does not comply with the manufacturer's specifications, failure to follow the instructions for proper maintenance of the device, commercial or collective use and inappropriate use of peripherals, accessories or consumables. Home Wellness cannot be held responsible in the event that the manufacturer refuses to apply the warranty. The warranty does not apply if the model or serial number of the material has been changed.

Return of defective products

If the product is defective, please contact us via e-mail or telephone within 24 hours of the date of receipt of the product, to notify us of your request and the reason for the return. Otherwise, the return will not be accepted. The product is not considered defective if there is minor damage to its packaging.

You then send it back to us within 7 working days and after we check the product, we will send you an identical one at no additional cost.

The product must not have any damage or defects caused by the owner, other than the diagnosed defect, and must have all the original documents that accompanied the product (e.g. D.A.T., Retail Certificate, etc.), all its accessories and its complete packaging.

The product is not considered defective if it has suffered damage due to use or the fault of the buyer.

Shipping costs for any reasonable and justified return of products are borne by our company.

Please note that returns are not accepted for aesthetic reasons, due to minor imperfections in the material or due to highlighting existing imperfections/unevenness of the glass, due to a 1-3% deviation in the dimensions of the fabric, etc.

In the event of a return of products (DOA), and provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar device (condition and characteristics, etc.), otherwise, in the event that the customer rejects the replacement by law, the money will be refunded to the customer, in the manner in which he paid the purchase price (i.e. by cash refund in the event that the purchase was paid in cash, by cancellation of a debit/credit card charge in the event of a purchase with a debit/credit card charge, etc.) under the care of the COMPANY.

The return will be made no later than fourteen (14) working days of both the product and the price.

'Rejection of receipt

Shipments that are rejected by their recipients (customers) and sent back to Home Wellness (or MDCN Tech, YSHIELD, GIGAHERTZ, MOUNTFIELD, etc. depending on the original sender) or are destroyed – this is at the expense of the original sender, in this case, Home Wellness.

Therefore, it is the company's policy when refunding these orders, to retain the right to withhold 20% of the price of any order that was rejected upon final delivery to fund all additional costs that accompany the rejected delivery. In short, a restocking fee applies.

Right of withdrawal

You have the right to withdraw from your purchase, without giving any reason, within 14 ten calendar days from the date of receipt of the product, by returning the product in its original condition. The right of withdrawal applies only to retail customers.

In case of withdrawal, Home Wellness is responsible for the initial shipping costs of the products, while the return costs are the responsibility of the consumer. The shipment must be made to the original shipping address of the product (Home Wellness headquarters or supplier headquarters, as the case may be).

The declaration of withdrawal is exercised and sent in writing or electronically and Home Wellness is obliged to send confirmation of receipt as soon as the declaration of withdrawal reaches it.

You can exercise your right of withdrawal by completing and sending us by email the relevant withdrawal form that you will find here: https://www.Home-Wellness.gr/images/UPLOADS/revocation_Home_Wellness.pdf

The products must be returned within 14 calendar days from the day on which you communicated your decision to withdraw from the contract to the supplier.

The customer must return the product in exactly the same condition as received, with all its accessories, accompanying documents and its packaging in excellent condition (with the security tape/sticker intact). The return of the item is accepted only if the buyer has first paid the shipping costs for the return of the item.

If you exercise your right of withdrawal, we will refund the amount you paid to us within 14 days from the day we are informed of your decision to withdraw. However, the money will be withheld until we receive the goods back.

A product returned by a carrier of the customer's choice is returned at the customer's risk. The customer is responsible for the return costs and any impairment of the value of the product, the determination of which Home Wellness expressly reserves until the receipt of the returned goods. Once the product is received and checked for any impairment of its value, any financial obligation to the customer will be refunded in the manner in which this payment was made by the customer, unless otherwise agreed with him.

Please keep the proof of shipment of the declaration and the goods.

We advise you to return the product as a registered parcel and possibly choose a declared value shipment that represents the cost of the products you are sending. This is necessary in case of theft or loss by the shipping services. In any case, the return is carried out at the Customer's risk.

SHIELD APPARELS Product Terms and Conditions

SHIELD products are made from fabrics with silver or other metallic fibers, which provide very high reflection rates of high-frequency electromagnetic fields (wireless) 35dB - 80dB at frequencies from 10 MHz to 6 GHz (see certificates here - for renewed certificates contact the manufacturer at This email address is being protected from spambots. You need JavaScript enabled to view it.).

Orders for clothing, hats, caps, glasses, shoes, underwear and other SHIELD APPARELS products are made with a separate shopping cart. The SHIELD APPARELS product shopping cart appears on the side of the page when you add a SHIELD product and is separate from the shopping cart for other Home Wellness products.

Orders for SHIELD APPARELS products are delivered and processed by the supplier: United Apparels sro, Račianska 13918/26E, 831 02 Bratislava, Slovakia.

Home Wellness provides its website solely for the promotion of SHIELD products and receives a legal commission for each sale of SHIELD products from its website. Home Wellness acts solely as an intermediary / display platform for SHIELD APPARELS products. The sales contract is concluded directly between the customer and the SHIELD APPARELS supplier.

The order is subject to availability and price confirmation from the supplier. Home Wellness only provides promotion and mediation support and bears no responsibility for the execution of the order or the quality of the products.

Every order of SHIELD APPARELS product is subject to the supplier's Terms and Conditions and Returns Policy (https://shieldapparels.com/pages/terms-conditions). All orders are subject to availability and confirmation of the order price.

The supplier accepts returns and refunds shipping costs in case of a defective product. If the product does not fit the size or needs to be changed, the customer must ship the product at their own expense. Warranties and return policy are governed by the supplier's Terms and Conditions.

Home Wellness is not responsible for delivery delays, product defects, payments, invoices or credits, withdrawal or return procedures.

All payments are made directly to the supplier via the available methods (bank deposit, credit card, Paypal, Apple Pay).

For any request for change, return or compensation, customers must contact the supplier directly: Email: This email address is being protected from spambots. You need JavaScript enabled to view it., Phone: +421918459897

To exercise your right of withdrawal from the contract, please use the provided form (https://cdn.shopify.com/s/files/1/1193/5092/files/Form_ -_Withdrawal.docx?8226749948041488843) and send it to This email address is being protected from spambots. You need JavaScript enabled to view it..

Clearlight Product Terms and Conditions

Home Wellness (hereinafter referred to as the "Platform" / "Company") acts only as a commercial intermediary and sales representative for products of Clearlight Saunas Europe GmbH (hereinafter referred to as "Clearlight").

The Platform is not a seller and does not enter into a direct sales contract with the customer. The presentation of products on our website is for informational purposes only and does not constitute an offer or binding offer for sale.

Following a request to purchase a product, your details are sent to Clearlight Europe.
The sales contract is concluded directly between the customer and Clearlight Europe in accordance with Clearlight's terms and conditions of sale.

Certification, invoicing and payment are handled by Clearlight Europe according to its own standards and procedures.

No financial transactions are made with Home Wellness other than our commission from Clearlight, as provided for in the cooperation agreement between us.

The customer accepts that Clearlight Europe issues the purchase invoice, determines the payment method, and receives the payment directly.

Home Wellness is not responsible for issuing, sending or providing invoices / receipts.
Any financial dispute, receipt, tax or other, is handled exclusively with Clearlight.

All product warranties, return, cancellation, technical support or replacement procedures are governed by Clearlight Europe's terms (https://www.clearlightsaunas.eu/resources/clearlight-lifetime-warranty, https://www.clearlightsaunas.eu/legal/terms-and-conditions, https://www.clearlightsaunas.eu/legal/shipping-and-return-policy)

Home Wellness does not provide any additional warranty or support beyond that provided by Clearlight nor is it responsible for product delays, defects or damage.

Home Wellness is not responsible under any circumstances for product damage, shipping/delivery delays, defects, or suspected deception arising from the execution of the sales contract between the customer and Clearlight.

The sales relationship is governed by the legislation applied by Clearlight Europe, including consumer rights in the customer's place of residence (e.g. Greek or European consumer law), without any merger or extension of responsibilities to Home Wellness.

Exceptions to the right of withdrawal without justification

1. The product must be in excellent condition, unused, its packaging intact (closed) and include its original contents (parts, instructions for use, etc.). Use of the product in the case of a machine consists of, for example: unsealing, installation, commissioning, placing components on the product.

Therefore, unwarranted returns of machines are not possible, as long as the tape and box have been opened. By unsealing a machine, due to its nature and its sensitive software, its value is completely lost, it cannot be verified whether it has been used or altered and it cannot be further distributed to another consumer. The same applies to Faraday cages, shielded briefcases, etc. due to the possibility of malicious use on a case-by-case basis (e.g. carrying out experiments or individual shielding / protection work). 

In the case of paint and related products (glue, primer), their use is recommended after unsealing.

2. Goods manufactured according to the specifications set by the customer or according to their personal requirements and personal customizations are excluded from the right of withdrawal without reason. Therefore, membranes, meshes, curtains cut according to your order or personalized Faraday cages and racks cannot be returned.

3. Goods that constitute hygiene items, namely clothing and all products in the "Sleep Protection" category, as well as saunas that have already been used, are excluded from the right of unexplained withdrawal.

Applicable law and other terms

This specific user agreement is governed by the provisions of Greek Law, the directives and regulations of European Law and the relevant International provisions, and is interpreted based on the rules of good faith, commercial ethics and the economic and social purpose of the right. If any provision is deemed contrary to the law and therefore invalid or voidable, it automatically ceases to be valid, without in any case affecting the validity of the other terms. No modification of the terms of this specific agreement will be taken into account and will not form part of it, if it has not been formulated in writing and has not been incorporated into it. The competent courts for any disputes arising from this agreement are the Courts of Athens.